Customer Service AI Agents

Sentrul ships 23 purpose-built AI agents for customer service teams. The catalog spans all four autonomy tiers: 23 L3 (delegated). 23 of those agents require human-in-the-loop review by default — a governance configuration you can adjust per tenant. Every agent runs inside a governed Sentrul trace so compliance, security, and operations teams have full auditability over every decision. Agents connect to the tools your customer service team already uses — CRMs, ticketing systems, data warehouses, and communication platforms — and return structured, reviewable outcomes rather than opaque text. You can configure capability thresholds, HITL escalation rules, and model routing on a per-tenant basis without writing code. Browse the full agent library to explore agents across all 27 departments, or jump straight to pricing to find the right tier.